Terms of service
Shopping with FilaPaws
Seller: FILAPAWS OÜ, Vesilennuki 22, Tallinn, Estonia.
These terms describe purchases made through filapaws.com. For questions about these terms or an order, contact info@filapaws.com.
Products and orders
Please review the product description, measurements, selected size, color and quantity before ordering. Product availability may change. If an item becomes unavailable after you order, we will contact you and arrange a refund for any item we cannot supply. We will not substitute a different item without your agreement.
Prices and payment
The price and currency for your purchase are shown at checkout. Any applicable shipping charges and taxes are shown before you confirm payment. Price changes do not change the price of an order you have already placed. Payments are processed through the payment methods offered at checkout.
Shipping
Shipping is free for U.S. delivery. Available destinations and delivery estimates depend on the product. Please read our Shipping Policy. We will contact you if an order cannot be fulfilled as expected.
Returns and cancellations
We do not offer voluntary change-of-mind returns or exchanges. For faulty goods and other order problems, please see our Return and Refund Policy. Contact us promptly for cancellation requests; orders already being processed or shipped may not be able to be stopped.
Safe product use
Follow the product instructions, sizing guidance and warnings. Choose products suitable for your pet and supervise use where appropriate. Stop using a product if it is damaged or unsuitable for your pet.
Your information
Please provide accurate contact and delivery details so we can process your order. Our Privacy Policy explains how personal information is handled.
Your rights
Nothing in these terms excludes or limits rights or remedies that cannot be excluded under applicable consumer law. If an item is damaged, faulty, missing or not as described, contact us so we can resolve the problem.
Updates
We may update these terms for future purchases. Changes do not remove rights relating to an existing order.